FREQUENT ASKED QUESTIONS WHEN REPAIRING A HMI
Do I need to include the Memory Card / Hard Drive when sending my repair?
You don’t need to send the memory card or hard drive; however, we strongly recommend that you include it with your repair as we will be able to do a full run test. When we have the memory card, we can check the software for defects that can render the unit inoperable, and the communications can be tested in your specific configuration. We can also create a backup for you as well as calibrate the screen, so you can easily plug and play your unit when it arrives back at your facility.
Should I upgrade my screen to a LCD?
We recommend upgrading to a LCD screen. These tend to be more reliable and convenient than CRTs. When CRTs fail, replacement parts may be hard to find or obsolete.