There are five different aspects to consider. The first is to build documentation to support your business certification. That documentation takes on two different factors: the ISO required documents and also the individual department documents that outline procedures and work instructions. Both have to be in synch.
The next phase is to train the managers that will be living the standards and ensure they have everything they need to supply materials to their teams and get the whole organization on board.
Along with this, the senior team has to support the entire endeavor. They wholeheartedly support this at Radwell, and it is necessary within any organization for this to be the case to get the certification process completed. ISO requires that you live the standard for three months, using all of your documentation and organizational standards.
The final piece is to conduct audits. There is an internal audit completed by a team of Radwell employees based on the standards created. The next audit is conducted by an outside company.Between audits, there is an opportunity to get things straightened out as needed. The internal audit is kind of like a dress rehearsal for the external independent audit. Findings are reported to the senior team, and an organization either gets its certification, or additional things are required to be improved prior to the final audit.
It's a lot of coordination, and it involves a lot of support from department heads within the organization and their teams.
I've been fortunate to work with Eric Kildea on this project. He has been involved throughout the process. We've also been very fortunate to have very supportive senior management and department management teams within Radwell International. The global ISO team at Radwell consists of Eric Kildea, David Rickert, Michael Thomson, Melissa Herring and me.