Radwell is a family owned company established in 1979 with nine locations and over 850 employees worldwide. We provide solutions for everyday industrial maintenance, engineering needs, and emergency machine-down situations. Radwell offers its customers the ability to buy, sell, and repair industrial automation parts, and products. Additionally, we provide repair services, with over 2,600 test fixtures that can assess and repair virtually any electronic equipment from most brands.
As the largest supplier in the world of new and certified PreOwned merchandise, we stock more than 18 million items from over 20,000 manufacturers. Radwell is determined to create the best company for industrial repair, distribution, and automation. We are ISO Certified in the US, Canada, and the United Kingdom, and provide high-quality products and services, along with outstanding customer service. To help achieve this goal we always follow our mission statement:
Brian Radwell, President and CEO explains it like this: “Radwell International, LLC. sells and repairs industrial electrical and electronic control devices. We sell and repair timers, counters, photoelectric sensors, circuit breakers, pushbuttons, PLC’s, servo motors, speed control and any other devices used to make machinery run.” Specifically, Brian Radwell says that Radwell services automakers, chemical plants, food processing facilities, municipalities, government agencies, bakeries, power plants, amusement parks, exporters, plastic molding and extruders, steel plants and a long list of other business sectors.
Radwell further penetrates the manufacturing and automation markets with its massive online resource, Radwell.com. Radwell's website is the largest provider of new and used surplus, industrial electrical and electronic control equipment in the world. “We buy back new and used controls from plant closings, auctions and inventory overstock. Radwell certifies the parts, and then ships them in custom Radwell packaging and sells them for half of their original price. Radwell also sells 30% of its products outside the United States.
Customer Journey Mapping is an ongoing process of mapping the steps a customer goes through in their interaction with a company. This process creates a visualization that looks like a map and includes the needs of a customer throughout the entire process with the hope of improving customer experience. In a recent Twitter chat for USA Manufacturing Hour, participants discussed this very topic, led by host, Nicole Donnelly of Donnelly Marketing Group in Virginia.