Radwell is capable of repairing or exchanging thousands of CNC electronic items for most CNC machines/controls. Whenever possible, we ran tests in one of 25 actual machine tool testbeds, or numerous test controls and drive stations at our Texas or New Jersey facilities. The vast majority of repairs and exchanges are tested thoroughly before being delivered to the customer.

Nowadays, the vast majority of companies don’t keep spares on the shelf. So when a machine fails, there is an urgency regarding turnaround time. Exchanges (AEX’s) can reduce the downtime. We will strive to have a large selection of pre-certified parts on our shelves to respond to customer needs. If they need a RUSH repair, we need to hear about issues with their equipment ASAP. Try to obtain problem descriptions can make a massive difference in the repair time. We encourage customers to make notes about error codes, alarm codes, and light patterns. If drives are suspect, we’re most interested in the alarm or LED configuration on the Drive itself. Your customers are always welcome to call our engineering staff to discuss problems. Here again, the call will be more productive if they have alarm code information when they call.

CNC support means responding quickly to the problem. Customers call when a machine fails. Sometimes they can move a job to another machine; in which case, they can choose a routine repair. We strive for a fast and thorough repair of their item.